Purpose of the role:
Our client is looking for Client Relationship Managers to create, nurture and develop long-term relationships with their clients throughout their entire life cycle.
Responsibilities:
- Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how the company can support their growth plans
- Answering clients’ questions in a solution oriented manner
- Collecting regular feedback from clients and sharing it with the internal teams as appropriate
- Managing, monitoring and assuring client satisfaction
- Collaborating with internal teams to address customers’ needs
- Identifying cross selling opportunities with existing clients
- Assuring the company is and remains client’s preferred partner
- Assessing and assuring client profitability;
- Assisting in cash collection
- Monitoring scope of service
Skills required:
- Minimum a Degree in relevant field (financial services, business, economics, accounting)
- Minimum 6 years’ managerial operational experience in either Fund, Banking or Corporate
- Proven track record of meeting and exceeding targets
- Background in customer service is a plus
- Excellent communication and negotiation skills
- Problem-solving attitude
- Team player and good sense of humour
- English, and French and German are an asset
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
