Axal Leine Preloader

Search Jobs

Manager, Corporate Services

REF: 307 | Corporate Services |
  • Location: St. Helier
  • Type: Permanent
  • Job #307

Purpose of the role:

You will be Responsible for a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.


  • Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
  • Serve as a primary point of contact for client relationships and ensure client satisfaction
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
  • Ensure all work performed is invoiced on time and in line with client contracts
  • Be jointly responsible with the finance function for any outstanding client debt
  • Be responsible for the implementation of annual fee increases
  • Support Service Delivery lead as a contact person for escalations and ensure client satisfaction
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support
  • Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensure this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Relationship Managers and achieve contract extensions or additional business within the account(s)
  • Support head of Service delivery for the function to ensure the improvement of their total service delivery to clients
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate

Skills required:

  • Minimum 5 years relevant experience with at least 3 years at Assistant Manager or Manager level
  • Ideally to hold JFSC Table 5 qualification
  • Excellent written and verbal communication
  • Strong management skills with a drive to creating and instilling a high-performance culture
  • Customer service oriented with a passion for consistently exceeding client expectation
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided

Share this job

Share on linkedin
Share on facebook
Share on twitter
Share on whatsapp
Share on email


Apply for this job

Questions about this job?


Can’t find your perfect job?

We do the searching for you. 

Register with axal leine

Rather than search through lots of recruitment websites, let us do the leg work for you.

Once we’ve reviewed your requirements we’ll contact you to discuss possibilities with you.