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Manager, Corporate Services

REF: 307 | Corporate Services |
  • Location: St. Helier
  • Type: Permanent
  • Job #307

Purpose of the role:

You will be Responsible for a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.

Responsibilities:

  • Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
  • Serve as a primary point of contact for client relationships and ensure client satisfaction
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
  • Ensure all work performed is invoiced on time and in line with client contracts
  • Be jointly responsible with the finance function for any outstanding client debt
  • Be responsible for the implementation of annual fee increases
  • Support Service Delivery lead as a contact person for escalations and ensure client satisfaction
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support
  • Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensure this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Relationship Managers and achieve contract extensions or additional business within the account(s)
  • Support head of Service delivery for the function to ensure the improvement of their total service delivery to clients
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate

Skills required:

  • Minimum 5 years relevant experience with at least 3 years at Assistant Manager or Manager level
  • Ideally to hold JFSC Table 5 qualification
  • Excellent written and verbal communication
  • Strong management skills with a drive to creating and instilling a high-performance culture
  • Customer service oriented with a passion for consistently exceeding client expectation
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided

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