Purpose of the role:
Our client is looking for a Strategic Account Director to create, nurture and develop long-term relationships with their key clients throughout their organisations.
Responsibilities:
- You will have to develop a deep understanding of their key clients’ strategy, goals and future demands, being responsible for retaining top customers and nurturing those key relationships over time. As strategic partner and advisor to the client, you will have to discover new opportunities to work together for mutual benefit. You will achieve this by combining:
- Deep industry expertise
- High communication skills
- Strategic perspective
- Leadership skills
- Skilled negotiation
- Value-based approach
- Relationship Management
- Being recognized as an Ambassador
- Building excellent long-term relationships with their strategic clients, maintaining regular exchange with them and advising them on how they can support their growth plans
- Connecting at all level of the clients’ organization, from C-Suite to Operation Manager and external influencers (Law firms, auditors, Big 4, …)
- Collecting regular feedback from clients and share it with the internal teams as appropriate
- Managing and monitoring client satisfaction
- Collaborating with internal teams to address customers’ needs
- Revenue Grow
- Expanding globally the relationships with existing key customers by continuously proposing solutions that meet their objectives
- Identifying, managing and concluding cross selling opportunities with strategic clients
- Assuring the company is and remains the client’s preferred partner
Skills required:
- An excellent communicator, who is able to grasp customer needs quickly and apt in building strong relationships with strategic customers
- Proven expertise in the development of complex client relationship and an excellent knowledge of the Finance industry
